Producers - MAH - Parallel Distributors
NOOL ALERT MANAGEMENT SYSTEM
Alert management system operated by CZMVO-NOOL is a supplementary system to the Czech national medicines verification system (CZMVS). Purpose of the system is to make alert investigation easier and support automation of the investigation process. Ultimately, the system helps to reduce the number of "false" suspicions of possible counterfeit.
The MAH / OBP can collect data and investigate alerts that have been generated on its medicinal products in three ways:
A. Alert Management System web interface
The web interface allows easy management of alerts, exports to csv or xlsx, various filters, etc. AMS offers work with groups of alerts (adding, removing alerts from groups), bulk operations for alerts (closing, requests for additional information, etc.). The advantage is also fast anonymous direct communication with the end user or "chat with NOOL" directly in the AMS environment. A MAH/OBP can also manage the alerts of multiple MAHs within an organization/group. The user also manages confirmation and warning system notifications (determines for himself who and what notifications he will receive).
B. API communication
Integration of the user's own alert management system with the NOOL Alert Management System using API communication. With the help of questions, it is possible to obtain information about individual alerts and alert groups, change their status, request additional information from the end user anonymously, etc.
Note: The response to the "click" e-mail sent automatically by NOOL is a transitional system where the MAH manages alerts using a response e-mail. However, this system is no longer being developed and its termination is being prepared.
C. One-time limited access to the alert
The system of so-called "click e-mails" with links was discontinued on 28th July, 2022 and replaced by one-time limited access to the Alert Management System (AMS NOOL).
As soon as there is an alert for a medicinal product at MAH that is not yet registered in AMS NOOL, the system will automatically generate a link that will be sent to the relevant email address(es). The link is active for 90 days. During this time, you will be able to work with the alert in AMS NOOL as if you were connected to the full environment. However, management will be limited only to the specific alert for which the one-time access was generated.
For full access to alerts with many useful features, we still highly recommend you to connect to thep AMS NOOL environment.