Alerts management and end-user support

In order to alert investigation NOOL (CZMVO) has created ALERT CENTER which solves alerts in cooperation with MAH’s and coordinates all related activities. 

ALERT CENTER consists from alert management system and support team InnOne a NOOL.

For a proper setup of communication related to alerts, please complete information bellow and send it to email address:

  • MAH ID – for the each MAH operating on the Czech market, e.g. loading data via EU HUB to the CZMVS.
  • Contact person responsible for resolving alerts  name and e-mail
  • In case MAH is not registered yet immediately start registration process described here:

End User Support Center is available from Monday till Friday between 8:30 to 12:00 am and 12:30 to 5:00 pm.

End user support center provides basic information and support for activities related to the FMD but it is not able to solve technical problems related to operation of pharmacy or distritubor IT system.

Founding members

Associate members

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